Customer Rating: - Some problems, but great customer service
I bought the remanufactured DC16 about a month ago. It worked fine - once. When it was time to recharge the battery, all I got were flashing red lights and it no longer worked. I called customer service, and they thought it might have been a problem with the battery charger. So they mailed a replacement. It arrived in about a week. That didn't work. I called up customer service again, and this time they sent a replacement battery and a new rear assembly. I think it was the battery that was causing the problems, but I replaced the rear assembly anyway. Now it works fine.

So it was off to a slow start, but in the end everything is working fine. Customer service is fast, friendly, and hassle-free.

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Customer Rating: - Love my Dyson!
I guess it's all personal. I love my Dyson. From the way it feels in hand to the color! (a pleasant bright orange) Very well made and very easy to use. The battery lasts about 6-8 minutes and it's spelled out in the user manual clearly. So it's all about expectations!

This hand vaccum is so powerful and it picks up all sorts of things. The best part is it can pick up hair so easily while my other cleaning tools (upright vacuum, cordless sweep and roomba)will need my help to clean hair out of the roller.

It comes with three heads for different purposes. I wish they give you more instructions on when and how to use them, but I guess we are all smart enough to figure that out.

Overall, worth the money.

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Customer Rating: - FUGLY
This product works as advertised, but is incredibly UGLY.
plastic is kinda cheap and the proportions are ALL wrong.
its a really strange piece of equipment.

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Customer Rating: - Satisfied despite run time and other negative reviews
I got the DC16 Root 6 as a refurb and we've been pretty satisfied with it. It's great for sweeping the stairs, the cat food, and cat litter in the kitchen nook. It's pretty powerful and empties easily. The battery is a good LiIon battery with a nice charging system. True, it only lasts 6 minutes but you aren't vacuuming the whole house with this thing. The one frustrating thing is that once it runs out, the motor won't start at all again until it's apparently fully charged, some hours later.

Nice charging/storage bracket. And the LiIon charging means that it won't be roasted sitting on the charger like the crappy NiCd batteries and burnout-chargers supplied with most other cordless vaccuums. THIS IS "WORTH ITS WEIGHT IN GOLD!"

My wrist and arm do get worn out vacuuming the stairs. I think I'll wire in a constant-on switch so I don't have the added strain of pulling the trigger, though it's not much of an addition. Also, the nozzle and brushes are of limited help in collecting debris; you really have to target what you're sweeping.