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Buyer Reviews
Average Buyer Rating:
-
Powerful HandVac. Great Customer Service
I haven't owned a handvac since the early 1990's dustbuster days. When this remanuf unit came up for sale, I thought I'd try the Dyson despite the mixed reviews (my boss loves Dyson products). My expectations were somewhat low due to the reviews on this site, but the unit has been quite functional for us. We mainly use it to pick up dust bunny fur (lots of it) and to get in the corners and under the sofa. Yes, the battery does run out fairly quickly, so we compensate by doing sort bursts of suction. That seems to work. Recharging time is good.
We did have to call customer service because the dirt bin cover wouldn't release properly. A new cover was sent out quickly & the bin cover pops open like it should. The customer service people were very friendly and helpful.
Customer Rating: -
Some problems, but great customer service
I bought the remanufactured DC16 about a month ago. It worked fine - once. When it was time to recharge the battery, all I got were flashing red lights and it no longer worked. I called customer service, and they thought it might have been a problem with the battery charger. So they mailed a replacement. It arrived in about a week. That didn't work. I called up customer service again, and this time they sent a replacement battery and a new rear assembly. I think it was the battery that was causing the problems, but I replaced the rear assembly anyway. Now it works fine.
So it was off to a slow start, but in the end everything is working fine. Customer service is fast, friendly, and hassle-free.
Customer Rating: 
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Love my Dyson!
I guess it's all personal. I love my Dyson. From the way it feels in hand to the color! (a pleasant bright orange) Very well made and very easy to use. The battery lasts about 6-8 minutes and it's spelled out in the user manual clearly. So it's all about expectations!
This hand vaccum is so powerful and it picks up all sorts of things. The best part is it can pick up hair so easily while my other cleaning tools (upright vacuum, cordless sweep and roomba)will need my help to clean hair out of the roller.
It comes with three heads for different purposes. I wish they give you more instructions on when and how to use them, but I guess we are all smart enough to figure that out.
Overall, worth the money.
Customer Rating: 
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FUGLY
This product works as advertised, but is incredibly UGLY.
plastic is kinda cheap and the proportions are ALL wrong.
its a really strange piece of equipment.
